We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with no marks or scents, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt. In the event that your order arrives damaged, defective or if you receive the wrong item, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to evaluate the issue and make it right. Please note Bandana_01 is printed, cut and sewn by hand and there may be slight variations from product to product.
Exceptions / non-returnable items
Certain types of items cannot be returned. We do not accept returns on Bandana_01 or Water Bottle_01. Please get in touch if you have questions or concerns about your specific item at firstname.lastname@example.org.
Unfortunately, we cannot accept returns on sale items or gift cards.
Currently we are not offering the option to exchange items. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for the full order amount minus the shipping costs on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.