Refund policy
Returns & Exchanges
- 30-day returns on eligible full-price items
- Free exchanges on eligible full-price items
- $12 shipping & handling fee deducted from eligible returns
- All discounted items are final sale and cannot be returned or exchanged
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International orders are not eligible for return or exchange
- Returns + Exchanges Portal
Return Eligibility
To be eligible for a return or exchange, your item must be:
- Unworn and unused
- Free of stains, marks, odors, or damage
- Returned with original tags attached and original packaging
- Accompanied by proof of purchase
To begin a return or exchange, visit our Returns Portal. Once submitted, you’ll receive a prepaid shipping label and return instructions via email.
Returns sent without first initiating a return through our Returns Portal will not be accepted.
Full-Price Items
Full-price items may be returned or exchanged within 30 days of fulfillment.
Returns
- A $12 shipping and handling fee will be deducted from your refund.
- Refunds are issued to your original payment method.
Exchanges
- Exchanges are free.
- Exchange for a different size, color, or style, subject to availability.
Sale Items
All discounted items are final sale and cannot be returned or exchanged.
This includes any item purchased at a reduced price, whether discounted through a sale price, promotion, discount code, or other offer. Items purchased at full price using a welcome offer code are excluded and remain eligible for return or exchange under our standard policy.
We recommend reviewing your order carefully before purchasing discounted merchandise.
Damaged, Incorrect or Lost Orders
Please inspect your order upon delivery.
If your item arrives damaged or you receive the wrong item, email shop@hikerkind.com as soon as possible with your order number and photos. We’ll review the issue and do our best to make it right.
Route Package Protection
Route Package Protection is automatically added at checkout but is always optional and can be removed before completing your purchase.
If you opt out of Route Package Protection, Hikerkind is not responsible for packages that are lost, stolen, or damaged in transit.
If you purchased Route Package Protection and experience a shipping issue, please file a claim through the Route Claims Portal.
Refunds
Once your return is received at our warehouse, please allow up to 10 business days for inspection.
If your return is approved:
- Your refund will be issued to your original payment method.
- A $12 shipping and handling fee will be deducted from eligible full-price returns.
If your return does not meet our eligibility requirements (for example, tags removed, signs of wear, stains, or damage), we’ll notify you and return the item.
Please allow an additional 3–5 business days for your bank or credit card provider to process your refund.
Questions? Email us at shop@hikerkind.com.